Store Hours  Mon- Fri 9:30am - 7:00pm    Sunday 12:00pm - 5:00pm

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FREE EXCHANGES & FREE SHIPPING*- every pair. everyday.

            Elliott's Boots Policies

 

PLEASE SEND ALL RETURNS TO:
Elliott's Boots- Returns
3911 Western Avenue
Knoxville, TN 37921

 

REFUNDS/EXCHANGES

 

Return Policy

*If you are not 100% satisfied with your purchase, please send it back to us for a refund or exchange within 90 days of delivery. All returns must be returned in original packaging with tags attached in new, unworn condition. Worn items will not be accepted under any condition and will be returned back to you.

 

Return Shipping

*If you are looking to return your purchase for a complete refund, you may contact customer service. Please e-mail accountmanager@elliottsboots.com

 

Refunds

*We issue refunds immediately upon arrival back to us to the original payment type, but it may take your financial institution 2-3 days to post the refund to your account.
*If the original packaging or box is damaged, you may be subject to a 15% restocking fee.
*We do not refund the cost for packing materials or boxes used in return shipments.
*If the refund is requested after 90 days a company check will be mailed to you.

 

FREE 90-Day Exchanges

*Just didn't get the right size and want to swap it out for a better fit? Not a problem!
Please contact customer service for a pre-paid label to have e-mailed to you. If you choose to use our pre-paid label and request a refund we will subtract $9 from your refund, as we only pay return shipping on exchanges only. If the exchanged item is not currently in stock, you will be notified immediately. We will be happy to cover the shipping cost of your replacement.

Any requested exchanges after the 90-Day free exchanges offer, customer are subject the costs of shipment back to us on all items. All exchanges are accepted 120 days after you have your received your shipped item.

 

Processing Time for Refund or Exchange

*Once the product is delivered to our refunds department, refunds are issued the same day as received from warehouse. If an exchange is requested, please allow up to 5-10 days for it to be processed and delivered to you. If the refund is requested after 90 days a company check will be mailed to you. Tracking numbers will be issued when we are notified by FedEx with a delivery status on your exchange.

 

Defective Items

*If you believe that your item received may be defective, please contact customer service immediately. The item must be inspected by our product experts and determine if we are able to deem it defective, or just worn out. We cannot guarantee the outcome, but we will do our best to reach a conclusion for you as quickly as possible.
*If the item has been worn and it's been found to be defective, we can only provide an exchange as an option. We will provide a return label to you at no cost.
*If the item has been received, not worn and found defective, we can offer an exchange or refund as options. However, we'd sure like for you to find a replacement!

 

In retail Stores Exchange Policy

*Policy Subject to Change

 

Retail Return Policy
Period
Elliott's Will:

New Return w/Receipt

90 days

Exchange/Gift Card/Refund - Non Stock item Pay a 10% Restocking fee
New Without Receipt
90 days
Exchange/Gift Card ONLY - Non Stock item Pay a 10% Restocking fee
Comfort Guarantee
10 days
Exchange or Gift Card - Non Stock item Pay a 10% Restocking fee
Defective Return
90 days
Full value Exchange or Gift Card ONLY - Non Stock item Pay a 10% Restocking fee
No Defect Return
 
Wear Charge ... Exchange or Gift Card ONLY - Non Stock item Pay a 10% Restocking fee
Wear Charge 15% per mo. Deduct from Balance Due. Exchange/Gift Card ONLY - Non Stock item Pay a 10% Restocking fee


Ordering

1. Please note that most items are not in our physical inventory and are drop shipped directly from the manufacturers which are located all over the USA.
2. All orders shipping to an APO address must place orders via telephone and ship via USPS which takes approximately 1-2 weeks.

 


Taxes

We do not charge Sales Tax outside of Tennessee.
 


What's on my Statement?

Before your item(s) is shipped, your debit or credit card statement may show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.


Price Match Policy

**Must include freight and be available in same style, size and color. All claims on previously purchased items must be within 10 days. Not valid on promo codes, coupons or memberships, and we cannot price match with auction sites (Ebay), sale prices or mis-made items. **

Elliott's Boots is committed to providing the lowest prices, every day. Price matching is available on Elliott's Boots, either online or in-store. Requests must be made over-the-phone or at a retail location.It is the responsibility of the customer to provide valid proof of a comparable price with another competitor. Elliott's Boots reserves the right to verify and approve of all competitors' advertised pricing as well as the availability of the identical item (brand, style, size, and color).

1. We will price match all local retail competitors (as well as online retailers) up to 20% off of our listed selling price.
2. We cannot match any auction (Ebay) or wholesale websites, sales prices, or defected items.
3. The price to be matched must be valid at the time the price match is requested.
4. Price matches will not be accepted against any competitor's current sales price or clearance price, or with the use of any coupon. Retail coupons and discounts are forfeited upon receiving a price match.
   A. Coupons, discounts, and matched prices cannot be combined, for any reason.
5. Promotional gift cards may be combined with price matches, as they are treated the same as cash transactions.
6. Each price match will be adjusted ONLY to the final advertised price of the competitor, including the competitor’s taxes and shipping fees.
7. An Elliott's Boots representative must be shown the website and location of the advertisement of the sale for approval.

*DUE TO IMITATION, WE DO NOT PRICE MATCH UGG FOOTWEAR.

 


Shipping

Orders are delivered within 15 business days. If there is a problem shipping your order, we will notify you by e-mail within 4 business days if we receive a notification of the problem. We do apologize there are certain times when the manufacturers may not notify us of a problem. We do check the stock on all items before we process your order, however if we are not notified of any problem there may not be a notification sent to you. Please feel free to contact us at anytime to check on your order.

FREE GROUND SHIPPING; WITHIN THE CONTIGUOUS UNITED STATES.
*Orders from Hawaii require a $50.00 shipping fee.
*Orders from Alaska require a $50.00 shipping fee.


We do NOT ship to PO Box's or via USPS unless otherwise noted.
All orders shipping to an APO address must place orders via telephone.
All Socks and Promotional Items will be shipped via USPS ground.

 

Coupon Codes

Competitors Current Coupon......We Gladly Honor.
Combining Coupons.....We Will Take Up To Two Offers.
Example...... One Coupon For Dollars Off and Another Coupon For Percentage Off.
Military Orders Are Always 10% Off.

 

Shipping Methods

Ground Shipping - FREE
Express Shipping (3-5 business days from date of shipment) $19.95. ONLINE ONLY
 
 

Shipping Method Processing Time (Saturday, Sunday & Holidays not included) Shipping Time (After Processing) (Saturday, Sunday & Holidays not included) Total Delivery Time (Saturday, Sunday & Holidays not included)
Free Ground Shipping Please allow 2-3 business days processing time before shipping
1 - 3 Business Days
1 - 3 Weeks
Express Shipping Please allow 1-2 business days processing time before shipping
1 - 2 Business Days
3 - 5 Business Days



Credit Card Information

We do not keep your Credit Card Information in our Databases. In the event there is a problem with the credit card information or you request to make any changes to your order we may ask for this information again.

Cancellations:

If you have to cancel your order, we will try every means to cancel your order. However we try to process orders in a timely manner to ensure you receive your order quickly. Sometimes we can't stop the item(s) from shipping, so in this case the cancellation will be handled as a return.


ElliottsBoots.com Customer Service
(865) 524-1722 xt 290
Monday - Saturday 9:30am - 7:00pm EST
Sunday - 12:00pm - 5:00pm EST