Store Hours  Mon- Fri 9:30am - 7:00pm   Saturday 9:30am - 7:00pm     Sunday 12:00pm - 5:00pm

FREE SHIPPING* & FREE EXCHANGES - every pair. everyday.

Elliott's Boots Online Exchanges

EXCHANGES
 
 
PLEASE READ CAREFULLY AND COMPLETE THE FORM BELOW.
ENCLOSE FORM IN THE BOX WITH MERCHANDISE, OTHERWISE ITEM MAY BE RETURNED TO YOU.

SHIP ALL MERCHANDISE TO:
ELLIOTTS BOOTS
3911 Western Ave. Knoxville, TN 37921

ORDER # ______________________

NAME:_______________________________________________________________________

ADDRESS:____________________________________________________________________

PHONE (_____)_____________________             EMAIL:________________________________
 

ITEM(S) TO RETURN FOR EXCHANGE:

BRAND
STYLE#
SIZE
WIDTH
QUANTITY
         
         
PLEASE CIRCLE THE REASON OF RETURN BELOW
RECEIVED INCORRECT ITEM DID NOT FIT DO NOT LIKE
DIFFERENT THAN ON SITE DEFECTIVE (PLEASE EXPLAIN) OTHER (PLEASE EXPLAIN)


COMMENTS: __________________________________________________________________________________________________________________________________________

ITEM(S) FOR EXCHANGE:
BRAND
STYLE#
SIZE
WIDTH
QUANTITY
         
         
  1. Worn items may not be returned. Items must be in new condition. Any sign of wear - dirt or scuff marks on leather or soles on boots/shoes - will be returned to customer.
  2. If you are not 100% satisfied with your purchase, Please send it back to us for a refund or exchange within 90 days of delivery. All returns must be returned in original packaging with tags attached in new, unworn condition. Worn items will not be accepted under any condition and will be returned back to you.
  3. Just didn't get the right size and want to exchange it out for a better fit? Not a problem! Just contact customer service for a pre-paid label to be e-mailed to you for an exchange. If you use our pre-paid label for a refund we will subtract $9 from your refund, as we only pay return shipping on exchanges. If the exchanged item is not currently in stock, you will be notified. We will be happy to cover the shipping cost of your replacement.
  4. If an exchange is requested, please allow up to 5-7 days for it to be processed and delivered to you. Tracking numbers will be issued when we are notified by FedEx with a delivery status on your exchange.
  5. We do not refund the cost for packing materials or boxes used in return shipments.

DEFECTIVE ITEMS

Defective items will be accepted 6 months from the date of purchase for inspection. On defective items ONLY we will refund up to $9.00 for the shipping back to us. Worn defective item(s) can only be exchanged. No refunds will be given. Receipt required.

Questions/Comments/Concerns:
Please call 1-800-930-3668 or email returns@elliottsboots.com